Refund & Return Policy

At luigicartsdisposable.shop, the official Luigi website, we aim to make every order smooth and satisfying. Please review our refund and return guidelines below before placing your order for Luigi carts, Luigi disposables, prerolls, rosin pens, or any other Luigi products.

Eligibility for Returns

Due to the nature of cannabis and nicotine-related products, most items are final sale. However, we will work with you if there is a clear issue with your order (such as damaged, leaking, or incorrect items).

To be considered for a return or replacement:

– Items must be in their original packaging where applicable
– Products must not be intentionally altered or tampered with
– You must contact us within the specified return window with clear details and photos

Return Window

If your order arrives damaged, defective, or incorrect, you must notify us within 7 days of delivery. Requests made after this period may not be eligible for review.

Non-Returnable Items

For safety, regulatory, and hygiene reasons, the following are typically non-returnable and non-refundable:

– Opened or used Luigi carts and Luigi disposables
– Opened prerolls, flower, or rosin pens
– Products damaged due to misuse, improper storage, or user error
– Sale, promo, or clearance items marked as final sale

If you are unsure whether your item qualifies, contact us first before discarding any product or packaging.

Refund & Replacement Process

If you receive a damaged, leaking, or incorrect Luigi product:

– Take clear photos of the product, packaging, and any visible issue
– Include your order number and a brief description of the problem
– Email our support team using the contact information below

Once your claim is reviewed, we will notify you of approval or rejection. Approved cases may be resolved by:

– Replacement of the defective or incorrect item, or
– Store credit or partial refund, depending on the situation

Approved refunds (where applicable) are processed back to your original payment method within a few business days. Processing time may vary by bank or payment provider.

Shipping Costs

Shipping costs are generally non-refundable unless:

– We shipped the wrong item, or
– There was an error on our part that directly caused the issue

In most other cases, customers are responsible for any return shipping costs, if a return is required.

Damaged, Defective, or Incorrect Items

If your order from luigicartsdisposable.shop arrives damaged, defective, or incorrect, contact us as soon as possible. Please include:

– Your full name and order number
– Photos of the product, packaging, and any visible damage or defect
– A short explanation of the issue (for example: “device not hitting,” “leaking cart,” “received wrong strain”)

We will review your case and work to resolve it quickly, in line with our quality-first Luigi Oil standards.

Order Cancellations & Address Errors

Orders begin processing shortly after they are placed. If you need to cancel or correct an address, contact us immediately. Once an order has shipped, we may not be able to modify or cancel it.

We are not responsible for lost packages due to incorrect shipping information provided at checkout, so please double-check your details before submitting your order.

Contact Support

For all questions about refunds, returns, replacements, or order issues related to Luigi carts, Luigi disposables, prerolls, flower, or rosin pens, please reach out to our support team:

Email: support@luigicartsdisposable.shop
Website: https://luigicartsdisposable.shop

Our team will review your message and respond as soon as possible to help resolve your issue in line with this Refund & Return Policy.